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Assessing the Awareness and Utilization of Academic Support Services among Undergraduates at Joseph Ayo Babalola University, Ikeji‑Arakeji, Osun State
Authors
Adelami, Timilehin Funmilayo (BNSc, RN, RPHN)1, Basil, PerfectGodsgift Nnamdi(PhD©, MSc.CHN, RPHN, RNE, RN)1, kakamission, Paul Mary (PhD Nursing, RN)1, Olorunmo, Funmilayo Regina (MSc, RNE, RN)1, Olubiyi, Simeon Kayode (PhD)2, Edward, Mary Idowu (PhD)3, and Esan, Deborah Tolulope (PhD)4.
Correspondence:
Adelami, Timilehin Funmilayo
Email: adescore221@gmail.com
ONLINE ISSN: 2645-2936
PRINT ISSN: 0795 – 6541
Editor-in-chief
Prof. (Mrs.) Ijeoma O. Ehiemere
University of Nigeria
Editorial Secretary
Dr. Goodluck I. Nshi
Aspen University, Denver, CO, U.S.A.
Assistant Editorial Secretary
Prof. Emmanuel Ejembi Anyebe
University of Ilorin, Nigeria
Institutional Affiliation(s)
1. Department of Nursing, College of Health Sciences,Joseph Ayo Babalola Universitiy, Ikeji-Arakeji, Osun State, Nigeria.
2. Department of Nursing Science, Faculty of Health Sciences, University of Ilorin, Kwara State.
3. University of Medical Sciences, Ondo State.
4. Bowen University, Iwo, Osun State.
Citation
Adelami, T.F., Basil, P.N., Kakamission, P.M., Olorunmo, F.R., Olubiyi, S.K., Edward, M.I., & Esan, D.T. (2025). Assessing the awareness and utilization of academic support services among undergraduates at Joseph Ayo Babalola University, Ikeji‑Arakeji, Osun State. The Nursing Scope, 8(3), 14-32. ISSN: 2645-2936 (Online); 0795 – 6541 (Print). https://doi.org/10.59073/thenursingscope83/14-32
Keywords
Abstract
Background: Academic support services, including libraries, sports and recreational facilities, and counselling units, are essential for student success and well-being. Their impact depends on students’ awareness and utilization.
Aim: This study assessed undergraduate students’ awareness, utilization, and factors influencing the use of academic support services at Joseph Ayo Babalola University, Ikeji-Arakeji, Osun State.
Method: A descriptive cross-sectional design was used. Data were collected with a structured, pretested questionnaire (Cronbach’s alpha = 0.785) from 316 students selected through multistage sampling. Analyses were conducted with SPSS version 26 using descriptive statistics, ANOVA, and Chi-square tests.
Findings: Most students (78.2%) had moderate awareness of services, with the highest awareness for sports facilities (mean = 3.47) and the lowest for service access procedures (mean = 2.42). Library use was highest (mean = 2.75), while guidance and counselling (mean = 1.56) and academic advising (mean = 1.77) were least utilized. Barriers included unclear access and poor timing. ANOVA showed a significant relationship between awareness and utilization, F(5, 310) = 7.864, p < .001, η² = 0.113. Chi-square tests indicated no association with age (p = .913), but significant associations with gender (p = .025) and academic level (p = .032).
Conclusion: Despite their availability, academic support services remain underutilized due to limited awareness and access barriers.
Recommendation: Regular awareness campaigns, student-friendly scheduling, peer-led orientation, improved visibility, and integration of wellness activities are recommended to enhance utilization and student outcomes.